Immigration practice, without the folder full of reminders
Tracking for every application and every appointment, KYC that survives a foreign passport, and a client who can see where things stand — in their own language.
The hard part isn't the law. It's the calendar.
A Spanish immigration practice rarely loses a matter on a point of law. It loses one because an appointment fell in August, because a certificate expired four days before it was filed, or because nobody told the client that the document deadline started running with a notification that landed on a Friday.
An immigration matter is, underneath, a chain of dates and third-party documents: the application, the appointment, the decision, the renewal. It makes no difference whether it is a NIE, a non-lucrative residence permit, an arraigo social or laboral, a family reunification, a TIE renewal or a citizenship-by-residence file — the chain is the same and the clock runs the same. And every client lives it in a different language and from a different time zone.
Mandato doesn't practise immigration law. It orders everything around it: the state of each application, the date of each appointment, the paperwork still outstanding and the conversation with the client. Frank & Partners, the firm Mandato was built in, runs on the order of fifty NIEs a month this way. And it serves a gestoría or an asesoría doing immigration work just as well: the work is the same, even if the bar card isn't.
Every application, with its state and its date
The matter tracks the application and its associated appointment: what stage it is at, what has been submitted, what is missing and when the next thing falls due. Those dates live in the firm's calendar next to the procedural deadlines arriving from LexNET, not in a parallel spreadsheet.
When a client has several applications running — theirs, their spouse's, the child who turns eighteen next year — each is a matter with its own clock, and all of them hang off the same client.
KYC that doesn't break on a foreign passport
KYC in a Spanish firm is built around the DNI. In immigration work the client arrives with a Norwegian passport, proof of address in English and a certificate that needs translating. The onboarding flow jams on step one, and somebody ends up filing documents in a shared folder.
In Mandato, onboarding accounts for nationality from the start: which document identifies this person, what is being asked of them, what is still missing. Tax-ID validation against the AEAT covers the Spanish side where there is one; the rest of the identity file lives where it should, in the matter, with its history.
When the client is a foreign company with a Spanish director, the registry filing is tracked from the matter and the certificate is read on arrival.
The client sees where they stand, in their language
Most of the administrative time in an immigration practice goes on explaining the state of a matter by phone, by email and over WhatsApp — often in a language that isn't the firm's.
The client portal shows the milestone their application has reached, the documents that are theirs to provide and what is already settled — in Spanish or English, with nobody translating by hand. WhatsApp is a native channel of the matter, not a parallel conversation on a partner's phone.
The practical effect is measured in calls that don't come in. Clients stop asking “where are we?” because they can see it.
Mandato does not book the appointment for you, and it does not submit the application to the administration: it tracks the state and the dates, and tells you. It also doesn't cover the regional justice systems — Avantius and eJusticia.cat are still pending. And the LexNET integration needs your bar credentials: if you run immigration work from a gestoría, everything else on this page works the same, but that one piece isn't yours. Those procedures you still do yourself; Mandato makes sure they don't slip.
Frequently asked questions
Does Mandato book the appointment automatically?
No. Mandato tracks the application and the appointment, and puts the date in the firm's calendar with its reminders. Booking still happens through the official channels.
Does it work for clients who don't speak Spanish?
Yes. The portal, the templates and the communications exist in Spanish and English, written by lawyers. The client picks their language; the firm works in its own.
How does KYC work for a non-EU client?
Onboarding accounts for nationality and the corresponding identity document, and keeps the paperwork in the matter with its history. AEAT validation applies where there is a Spanish tax ID.
Can I also run the client's litigation?
Yes. LexNET notifications reach the matter and deadlines reach the calendar, and written submissions are filed through LexNET from the matter itself.
No appointment, no expiry, outside the calendar.
Start free and bring your first immigration matter across this week.