Clients stop asking. Because they can see

A branded portal where clients follow their matter, share documents, message you and see their invoices.

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Half of a firm's interruptions are the same question with a different prefix: 'how is my case going?'. It's a legitimate question — and an expensive one to answer by phone, five times a week.

The portal answers it before the phone rings. Clients log in with their own access, see which stage their matter is in, what documents exist and what's missing, and write to you from there — with everything landing where it should: on the matter.

What's inside

What the client finds inside.

  1. Your brand on it

    The portal carries the firm's identity: clients see your firm, not someone else's app.

  2. Their matter's status

    The matter's stages, told for the client and always current.

  3. Shared documents

    What you share they see instantly; what they upload lands in the matter's vault.

  4. Messaging

    Their messages join the matter's thread, with date and author.

  5. Their invoices

    The matter's invoices, visible on the portal. No lost attachments.

  6. Secure access

    Each client sees only their own: their matters, documents and invoices.

The change

The telephone week, before and after.

Without Mandato
  • 'How is my case going?' — the Tuesday call5 calls/wk
  • Re-sending the deed by email, againEvery time
  • Chasing the client's passport over emailDays
  • 'I can't find the invoice' — resend the PDF10 min
of interruptions≈ 2 h/wk
With Mandato
  • The client sees their matter's stage on the portalAnytime
  • The deed, shared on their matterInstant
  • The client uploads straight to the portalInto the vault
  • Their invoices, always on the portalDone
answering what matters≈ 15 min
The phone, for what matters

An illustrative estimate for a small firm whose clients follow their matters from afar.

The matter's status, without calling

The client sees their matter's stages and which one is underway — the same ones the firm manages inside, told in language a client understands. For the foreign buyer signing in Marbella from Munich, that screen is the difference between trusting and calling every Tuesday.

Documents, in both directions

You share the deed from the matter and the client sees it instantly. And when their passport or proof of address is missing, they upload it straight to the portal — and it lands in the matter's vault, not in an email with the wrong attachment.

How the document vault works

Messages that stay on the matter

What the client writes on the portal joins the matter's thread, next to email and WhatsApp. No 'I told you on the portal' without a trace: every message, with its date and author, in the history.

Their invoices, always at hand

The matter's invoices live on the portal — no re-sending lost PDFs. The client knows what's owed and what's paid; so does the firm.

The impact

A firm that explains itself.

  1. 24/7

    clients check their matter whenever they want, without waiting for the firm

  2. 1portal

    with the firm's brand, for all your clients

  3. 0

    lost attachments: every document lands in its matter's vault

Describes the product; how much phone time it saves depends on your clients. Run your own numbers with the savings calculator

Frequently asked questions

Does the client see the whole file?

No. Clients see what the firm shares: their matter's status, shared documents, portal messages and their invoices. Internal notes and work in progress belong to the firm.

Can clients upload documents?

Yes. What they upload through the portal lands directly in their matter's vault, identified and dated — not in an email inbox.

Does the portal carry my brand?

Yes: the portal presents itself with the firm's identity. Your client sees their lawyer, not a software vendor.

Give your clients their window.

Invite your first client to the portal and let the Tuesday question answer itself.

The demo opens in your browser — no account needed.

Try Mandato free